February 27, 2010  Complaints from Sellers (What NOT to do)

 

Here are the complaints I've heard the most:

1. I rarely ever heard from my real estate agent.

In some instances I've heard that weeks would go by without any contact at all from their agent.
If your clients do not hear from you regularly and often, they may think you're not working for them or are too busy with other things to have the time to take care of their real estate needs. Once they begin to feel a loss of connection, they will begin to lose confidence in their agent. Clients such as this are not likely to refer their agent to friends or family and will not return to that agent in the future.

It's a good idea to talk about the methods and frequency of contact at the beginning of the relationship. Some clients prefer a lot of contact, others may be happy with a once a week call or email. Establishing contact guidelines at the beginning and sticking firm to them, gives the client trust and confidence in the agent and gives them a sense that their agent really does care about their needs.

 

2. I didn't understand what the terms in the document I was signing meant and they were never explained to me.

Clients will not always feel comfortable enough to ask about specific clauses and terms in agreements.
Sometimes they feel intimidated and worry about coming across as foolish or unknowlegable if they ask questions.
Explain real estate terms that are found in purchase and sale agreements, listing agreements and other real estate documents prior to asking the client to sign the agreement and without the client having to ask about the terms or clauses.

Spending time to educate a client at the beginning of the relationship goes a long way towards helping the client to feel confident and at ease during the real estate buying/selling process.
The saying, 'I may not always remember what you said, but I will always remember the way you made me feel', applies very strongly in the REALTORŪ - Client relationship.

 I always do my best to explain everything in detail.  If I have to explain it once or ten times I will make sure my clients understand fully, the process of selling their home.  I am always available by phone, email and text.  Call me Today!!!!